Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY

By using or registering to Dial123.co.uk (Dial123 Limited) Services you are understand to have read and accepted the below terms and conditions

Dial123 Services

Dial123 Limited privacy policy is concerned primarily with the use of the Dial123 Limited international calling service. In the course of use of the Dial123 Limited international calling service data is collected and will be dealt with in accordance with Dial123 Limited privacy policy which reflects the terms of the Data Protection Act 1998.

Terms and conditions for Dial123 Credit Dial Service

By using the Services, you agree to be bound by the following terms and conditions and acknowledge that we provide the Services to you on these terms. You must read and accept (or reject) these terms and conditions as a condition of you using, or relying on, the Services. If you do not accept these terms then you must not use the Services. You acknowledge that continued use of the Services will be deemed to be an acceptance by you of these terms and conditions. You further acknowledge that you have no right to cancel the calling card under the Consumer Protection (Distance Selling) Regulations 2000.

PLEASE READ THESE TERMS OF USE CAREFULLY

  • All our rates are updated regularly and are subject to change without notice.
  • Calls are rounded up to the nearest one minute.
  • Fractions of a minute are rounded up to the next whole minute.
  • Charges:-Connection fee: £0.05 (Active)
  • Dial123 rate calculator does not include £0.05 connection fee.
  • Calls to 02 and 03 numbers cost UK standard rate and can be used as a part of inclusive minutes. That means you may also pay your phone provider local charges. If you get free landline calls you only pay Dial123 rate.
  • Dial123.co.uk (Dial123 Limited) is not responsible and will not offer any refunds for any loss you may incur in case of mistyping the recipient’s phone number, choosing the incorrect operator or entering incorrect information

We reserve the right to temporarily withhold service from any person who is suspected of fraudulent use as shown by abnormal activities, until such time as legitimate use has been proven.

Charging for access numbers by your service provider is from the time of connection to the service.

Some calls to International mobiles, non-geographic numbers and foreign premium rate numbers are charged at different rates to that of the country.

The national call rate does not include non-geographic numbers (Mobile virtual network operator, Private numbers, Special Services, Satellite phones and Premium Numbers).

Please make sure that you test your international destination rate before adding any credits.

Emails

Dial123.co.uk (Dial123 Limited) may send emails about our offers or discounts from time-to-time. If you do not wish to receive any emails about, Offers, Discounts, Offer Reminders, Website Updates, Feedbacks or TOP-UP Reminders from our service. You will need to email our customer support team at support@dial123.co.uk and request for your account to be deleted.

Credit Dial Refunds

Refunds will only be made for orders within 14 days of completion and all refunds are subject to £3 administration fee . No refunds of less than £3 will be made against each order.

If a particular phone number account has had no movement (that is either a top up or a call being made) for 90 days or more then we reserve the right to close the account and zero any credit balance that may be remaining.

Please make sure that you test our service before adding any credits. You will not be entitled to refund of any credit balance in your account for any of these reason below.

  • All our rates are updated regularly and are subject to change without notice.
  • Calls are rounded up to the nearest one minute.
  • Fractions of a minute are rounded up to the next whole minute.
  • Calls to 02 numbers cost UK standard rate and can be used as a part of inclusive minutes. That means you may also pay your phone provider local charges. If you get free landline calls you only pay Dial123 Rate.

Terms and conditions for Dial123 Instant Dial Service

Calls cost the ‘per minute’ service charge shown plus your phone company’s access charge.

From the 1st of July 2015 Ofcom has regulated charges to dial through access numbers and they will be split into two parts for clarity:

The ‘Access Charge’ – this is how much your phone company (E.g. BT, Talk Talk, Virgin etc) will charge you per minute for making the call to any 08/09 access numbers.

The ‘Service Charge’ – this is the charge that is set by Dial123 Limited as the provider of the cheap calls dial through service.

The sum of the ‘Access Charge’ and ‘Service Charge’ is the total cost of the call and will be detailed on your bill – your service provider will make the distinction between the two charges.

Some providers, e.g. BT, may include calls to 08/09 access numbers in your tariff or they may charge peak and off-peak rates to call any 08/09 access numbers. Call charges to access numbers will vary by provider, so if in doubt please check with them first by contacting your landline provider’s customer service department.


Terms and conditions for Dial123 Bundles

This service requires you to dial a local landline number, that means you may also pay your phone provider local charges. If you get free landline calls you only pay our cheap international rates.

All Dial123 Limited call methods can be used to make calls within your Subscription. This includes Local Numbers, VoIP, calls from our mobile and desktop applications (outgoing calls only).

Minutes are valid for one calendar month. Unused minutes expire at the end of term.

Minutes exceeding your Subscription allowance will be charged at our low calling rates.

When your initial subscription term expires, we automatically renew your subscription each month at the rate you were previously charged, unless you choose a different subscription package or cancel your subscription prior to this date.

28 days Cancellation notice is required. To cancel your subscription please email: Support@dial123.co.uk or contact our customer service

Special services, Premium and Non-Geographical numbers are not included.


This web site is owned and trading under trading name Dial123 Limited and operated by the publishers of Dial123 Limited. Any reference to “we” or “our” in the following terms, conditions and disclaimers shall be construed accordingly.

Disclaimers

Given the impeccability of technology and the online environment, Dial123 Limited does not warrant (either expressly or impliedly) that the function, operation or accessibility of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of this web site, you agree that your access will be subject to the terms and conditions set forth in this notice and that access is undertaken at your own risk. The publishers of Dial123 Limited shall not be liable for damages of any kind related to your use of or inability to access this site.

We endeavor to present the most recent, most accurate, and most reliable information on our web site at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on Dial123 Limited may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise for any inconvenience which this might cause. We reserve the right to amend errors, make changes to our Web site, or to update information at any time without prior notice and without there being any liability on our part.

We shall not be liable to any person for any loss or damage of any kind (whether or not we ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of this web site or any of the materials or information contained in it.

Copyright

All designs and content featured on Dial123 Limited, including navigational buttons and images, artwork, graphics, text, any photography and the likes are the copyright of the publishers of Dial123 Limited and its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without the prior written consent from Dial123 Limited is strictly prohibited.

CHANGES TO THE TERMS OR SITE.

Dial123 Limited may change or modify the Terms from time-to-time without notice other than posting the amended Terms on the Site. The amended Terms will automatically be effective when posted on our Site. Your continued use of our Site after any changes in these Terms shall constitute your consent to such changes. Dial123 Limited reserves the right to change, modify or discontinue, temporarily or permanently, the Site (or any portion thereof), including any and all content contained on the Site, at any time without notice. You agree that Dial123 Limited shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site (or any portion thereof)

Cyber squatters

Cyber squatters or other unauthorized persons may register in bad faith a confusingly similar Domain Name with the deliberate intention of taking unfair advantage of the Dial123 Limited reputation and goodwill.

Dial123 Limited operates from only the web site addresses http://www.Dial123.co.uk, http://www.Dial-123.com, CreditDial.co.uk, Call123.co.uk. Any other Domain Name that appears to represent itself as being the web site of Dial123 Limited is not in any way related to us and represents an unlawful infringement of our rights, reputation and goodwill. We are not responsible and can not be held liable to any person for the contents or anything related to these other ‘ Dial123 Limited ‘ Web sites.

Queries

Any queries or comments about Dial123 Limited should be directed in the first instance by e-mail: support@Dial123.co.uk, Tel:03335559372