Privacy Policy

Privacy Policy
Personal data:

If you do not agree to our Privacy and Policy and you wish to delete your Dial123 account. Please email our support team at helpdesk@dial123.co.uk with a request to delete your account.

We will never sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

We keep information while you’re our customer and after you’ve left us.

We use your information to provide you with the products and services you have selected and for a variety of other reasons.

For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.

In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.

Who do you share my personal data with and why?

We will share your information in the following situations:
With partners, suppliers, agents and subcontractors who help us deliver the products and services you’ve chosen to use;
When you have provided your consent;
When we have legal or regulatory requirements such as a request from the competition authority, law enforcement agency.

Calls history (billing)

You have right and possibility to view calls made and received by you. Whole billing will be saved for 6 months, after then it will be archived and will not be reachable from our portal. We will never sell, share or rent our collected billing information with anyone without your advance permission or unless ordered by a court of law.

Privacy complaints

Dial123.co.uk takes its users’ privacy concerns very seriously. If you believe that Dial123.co.uk has not complied with this Privacy Policy with respect to your personal information, you may write to us using to the below email address.

E-mail: support@dial123.co.uk