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Help

Home | Help
  • How can I contact customer service?
    Email:

    If you are unable to find a satisfactory answer to your question in this FAQ, please contact customer service at [email protected]

  • Can I use Dial123 from Landline or Mobile?

    Yes, you can.

    Dial123 works from any UK Phone. You can use it from a landline or mobile. 

    You can make International Calls from your landline, mobile, and app simultaneously and share the same account.

  • How it works ?

    Dial123 works from any UK Phone

    Thousands of customers use Dial123 services daily. We’ve stood for innovation and transparency since 2012. Below are the most popular options.

    Option 1 – Call from your Mobile or Landline. No App required.

    1. Register Free.
    2. Add the international numbers that you want to call as a contact and we’ll give you back a local number.
    3. Dial the local number given to you directly from your mobile or landline.

    Calls to 0203 and 0333 numbers are included in bundled minutes and unlimited call packages. If you are on pay as you go phone. Download the Dial123 app and use the callback option.

    Option 2 – Download the Dial123 App

    1. Register Free and Download Dial123 App.
    2. Dial the international numbers direct from the Dial123 app.
    3. Call using your inclusive minutes or use the CallBack option.

     

  • Are there any hidden charges?

    We believe in being fair and transparent, so we only charge the amounts we show on our site. When you make a payment we give you the full amount as calling credit, and we will only charge you the per minute rate for calls as shown on our site.

    Calls are billed by the minute from the first minute plus a non recurring 5 pence connection fee per call.

    An example.

    The rate per minute is 1 pence , and your call lasts 10 minutes
    10 min. x 0.01 £ = 0.10p
    0.10p + 0.05p = 0.15p

    The call costs only 15 pence for 10 minutes.

  • Can I use Dial123 from a Pay As You Go SIM Card?

    If you are on pay as you go phone. Download the Dial123 app and use the callback option.

  • How do I use Dial123 Call Back?

    When placing a call using Dial123 app, we send a call back using your phone’s internet connection to Dial123 servers. Once this request is established successfully, your mobile internet connection isn’t required any further.

    Dial123 receives this request and call you back immediately using a regular phone network. As soon as you answer our incoming call, we’ll connect you to the number you wanted to call. 

    Please ensure that you have a stable mobile reception for Dial123 to establish the connection. If you do not receive the call within 20 sec then please try again. Sometimes we may not be able to call you because your mobile reception is not available.

  • How do I add credits to my account?

    You can add credit to your account by using Visa/Master Debit Card, PayPal, Apple Pay, and Google Pay

    Once you TOP-UP your account your credits will be applied instantly.

    It’s as easy as 123

  • Are all our rates VAT inclusive ?

    Yes.

    All Dial123 rates are including VAT.

    Company Details
    Dial123 Ltd.  
    Registered in England & Wales 08456174
    UK VAT number  GB172145622.

  • Do I need a computer to use Dial123?

    No. All you need is a phone. Unlike VoIP services, with Dial 123 you do not need to be at a PC or need a headset to make a call.

  • The rate has changed?

    To bring you low-cost calls we purchase wholesale minutes from Tier 1 carriers. These rates can change weekly to us. On a monthly basis, we review our rates and if necessary increase or decrease them in line with the carriers’ charges. On occasion, a rate may decrease due to a special offer or promotion and then return to its original level once that promotion ends.

  • I have forgotten my password. How do I reset my password?

    Please click on the following link:  Forgot password.


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Copyright 2012 - 2021 © Dial123 Ltd. All rights reserved
Registered in England & Wales 08456174 | UK VAT GB172145622 | Customer Helpline: [email protected]
Address 1ST FLOOR 2 WOODBERRY GROVE FINCHLEY LONDON ENGLAND N12 0DR

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