There are several ways to contact Dial123 sales and support team.
Click: Live Chat
Live Chat allows you to receive assistance from our support and sales staff. We will provide immediate answers to your questions in real time via a 1-on-1 text chat.
If you are unable to find a satisfactory answer to your question in this FAQ, please contact customer service at HelpDesk@dial123.co.uk
Yes, you can.
Dial123 works from any UK Phone. You can use it from a landline or mobile.
You can make International Calls from your landline, mobile, and app simultaneously and share the same account.
Dial123 works from any UK Phone
Thousands of customers use Dial123 services daily. We’ve stood for innovation and transparency since 2012. Below are the most popular options.
Option 1 – Call from your Mobile or Landline. No App required.
Calls to 0203 and 0333 numbers are included in bundled minutes and unlimited call packages. If you are on pay as you go phone. Download the Dial123 app and use the callback option.
Option 2 – Download the Dial123 App
We believe in being fair and transparent, so we only charge the amounts we show on our site. When you make a payment we give you the full amount as calling credit, and we will only charge you the per minute rate for calls as shown on our site.
Calls are billed by the minute from the first minute plus a non recurring 5 pence connection fee per call.
The rate per minute is 1 pence , and your call lasts 10 minutes
10 min. x 0.01 £ = 0.10p
0.10p + 0.05p = 0.15p
The call costs only 15 pence for 10 minutes.
If you are on pay as you go phone. Download the Dial123 app and use the callback option.
When placing a call using Dial123 app, we send a call back using your phone’s internet connection to Dial123 servers. Once this request is established successfully, your mobile internet connection isn’t required any further.
Dial123 receives this request and call you back immediately using a regular phone network. As soon as you answer our incoming call, we’ll connect you to the number you wanted to call.
Please ensure that you have a stable mobile reception for Dial123 to establish the connection. If you do not receive the call within 20 sec then please try again. Sometimes we may not be able to call you because your mobile reception is not available.
You can add credit to your account by using Visa/Master Debit Card, PayPal, Apple Pay, and Google Pay
Once you TOP-UP your account your credits will be applied instantly.
It’s as easy as 123
All Dial123 rates are including VAT.
No. All you need is a phone. Unlike VoIP services, with Dial 123 you do not need to be at a PC or need a headset to make a call.
To bring you low-cost calls we purchase wholesale minutes from Tier 1 carriers. These rates can change weekly to us. On a monthly basis, we review our rates and if necessary increase or decrease them in line with the carriers’ charges. On occasion, a rate may decrease due to a special offer or promotion and then return to its original level once that promotion ends.
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